Terms and Conditions
Terms and Conditions Terms and Conditions JENNIFER HOOPER (“JENNIFER HOOPER t/a”) THERAPEUTIC ENTERPRISE, COUNSELLING OTHER THERAPIES AND HOLISTIC MASSAGE (JHTE) (“Terms and Conditions”)
1.2 JENNIFER HOOPER is a company that operates from the United Kingdom (JENNIFER HOOPER) an Enterprise of therapy services holding bona fide insurance cover.
1.3 "USER" means You, the person or independent person visiting this website or using the services.
The term “Therapist” means independent privately insured psychiatrists, psychologists, psychotherapists, wellbeing and mental health counsellors, massage therapists and other mental health/wellbeing professionals in training whom may also have coaching/therapy skills or certified coach practitioners.
1.4 The terms and conditions sets out to invite users to engage in counselling and other services outlined on the website with JENNIFER HOOPER and/or an independent counsellor/therapist entitled to provide services for or on behalf of Jennifer Hooper Therapeutic Enterprise.
1.5 All Affiliate Therapists will be responsibly self-employed and responsible for ensuring that they are fully insured, qualified and registered with a recognised ethical body, and will therefore communicate their qualifications to the user prior to engaging client services. All Honorary therapists must be fully insured, qualified and registered with a recognised ethical body. All trainee therapists will also be fully insured and be on a recognised training course. All therapists must be in regular monthly supervision.
1.6 By accessing or using any part of this Website you the user (User) accept the terms and conditions herein. Further by using any service herein you agree to these terms and conditions in full.
1.7 All users and therapists introduced through this website therefore agree to abide by the terms and conditions which constitute an Agreement to engage with this business for counselling/therapy/coaching/clinical supervision/holistic massage/training/consultancy/B2B contractual provision of services.
1.8 Contracting for Clinical Supervision with us will be monthly and DNA cancellations are chargeable. However users can rearrange an appointment. We believe that if you are engaged in wellbeing and/or mental health practice, then it makes sense for you to be under Clinical Supervision for your personal and professional development, and mental and emotional wellbeing, for the duration of your job post as a trainee, honorary or qualified professional. You may need more supervision in any given month depending on your client workload. Our Supervision Contracts are normally of a 12 month duration minimum term of fees as standard, at the end of the term, thereafter, contracts are on-going. Further, we require 28 days notice in writing to end your Clinical Supervision. As a private business we reserve the right to charge reasonable Consultancy fees to provide you with the best support on your journey in a rewarding profession and business.
1.9 Consultancy and/or Clinical activities are chargeable, these can be activities such as References, Mental Health Assessments, Reports, Business Consulting and Coaching etc. You will be notified in advance of activity charges and fees. These are payable in advance at all times in full.
1.10 Free taster treatments are via telephone and is a one-off offer for new clients. This is a discretionary free taster session for 20 minutes, however, you will need to book in advance directly with the Practice. You will be notified when you have 5 minutes left to end your session. The User must book via the website. If you wish to continue your treatment please make an electronic payment by transfer, BACS or Paypal for a call back. Fast track your Telephone Counselling here.
1.11 Membership fees for discussion groups can be renewed annually. However you will need to book to secure your place and can remain on subscription list for updates during your subscription.
1.12 Break Through Consultancy sessions are controlled by a Master NLP Practitioner and are entered into by an agreement with a full money back guarantee, subject to terms and conditions of the Break Through Consultancy, supplied upon request.
1.13 e-therapy packages 24 SMS or emails. The maximum characters we use is normally (a) up to 160 or (b) 160 up to 480 per our reply. Our reply will depend on what you are presenting when it comes to using up your allowance, and therefore charges will vary, as it normally does when using a handset. We offer a 30 day allowance. Because our package is so competitive, no allowance is carried over after 30 days. Allowances are renewable after 30 days for a fee. You have 30 days to use up all of your allowance. All payment for this service are due in full in advance payable to "Jennifer Hooper". As soon as the funds are cleared we will notify you and you can start using your allowance.
We also offer SMS and email coaching similar to 1.13, however, please check the fees, that are payable in advance.
1.14 This is a fee paying business. Depending on the situation a reasonable late appointment arrival fee might be levied per minute for face to face sessions, so please let us know you are going to be late. Fees might be waivered or reduced. Group Facilitation fees are normally paid in advance in full, we therefore encourage you to arrive on time and let us know if you will be late or need to cancel for registration attendance reasons.
1,15 Surgeries are in clinics around Ruislip and Central London. Payments for W1, SE1, London areas and Home Visit appointments are payable in advance for appointment based surgeries. Payments 7 days in advance are suggested to assist to secure your space and avoid disappointment of busy clinics at full capacity if you book late. Sessions are normally 50-60 mins, however, some surgeries can be 1-3 hours by agreement.
1.16 Home Visits Appointments (HVA) can be conducted subject to availability and full fees paid in advance. Normally a 72 hour notice period or more is required for home visits unless agreed otherwise. Fees are required 72 hours in advance for a firm diary appointment for home visits. The system does not accept non-secure fee appointments generally. Therefore, non-secure fee paid home visits can be superseded by emergency fee paying appointment at any time in such circumstances. Transfer fees early to avoid disappointment, fee based appointments take priority. HVAs carry an advanced £30 fixed surcharge to cover administration. See cancelled fee visits see 3.2.
1.17 Please check our fees at any time Fees. Surcharge applies to Home Visit Appointments, please see point 1.16.
2. INDEMNITY AND LIABILITY
2.1 The Affiliate Therapist shall indemnify and continue to indemnify the Company against all actions, claims, costs, expenses and damages brought against or suffered by the Company arising out of any act or default of the Therapist.
3. CANCELLATIONS & TERMINATION
3.1 All DNA sessions (did not attend) are chargeable in full and are non-refundable.
3.2 Confirmed booked then cancelled sessions, with/without prior notice are fees due for the full amount. However, a new appointment booking can be made. This is a sought after service for low, medium and high intensity users. By making a booking and cancelling this prevents other users from making emergency appointments, therefore bookings are advanced agreements to honour cancellations and administration.
3.3 To help reduce relapse or hospital admission we suggest that clients attend all JHTE appointments or reengage to avoid discharge and cancellation fees.
3.4 We usually follow-up DNAs by correspondence. We expect that should a user/client opt not to attend that they would contact their GP, Occupational Health, and Employer if appropriate, or dial 999 in an emergency.
4 REFUND POLICY
Where the user may be unsatisfied with the service they are free to contact us to let us know the reason. Where reasonable, a goodwill session may be rearranged. Refunds are applicable within reason where the service has clearly not been provided, thereafter at the sole discretion of the proprietor on goodwill, if applicable. There is an assumption that the user has paid the full fee.
5. UPDATES TO TERMS AND CONDITIONS
Jennifer Hooper or an authorised communication representative has the right to update these terms and conditions, sub terms and or policies at any time. Fees can be subject to change at any time. This is a UK business and is subject to UK Law.
The information we collect from users enables us to make contact with users and interact with them personally and professionally.
The type of data collected from us by email are all information you may enter on the Jennifer Hooper Therapeutic Enterprise websites, including your phone number, name, gender, e-mail address, and information about your line of enquiry to JHTE. You may choose not to provide us with certain information, but when you do provide us with relevant information this helps us to personalise the service even better and help clarify the purpose of your contact and tailor the consultancy to your needs.
Jennifer Hooper Therapeutic Enterprise, MBACP, BACPC, MNCS Accred.
Independent NHS GP Surgery Counsellor
Private Practitioner, Integrated Psychoanalytical and Psychodynamic
Employer Assistance Specialist
Holistic Massage Therapist
Sister company Energy Organics Limited (where in doubt JHTE full terms and conditions apply).
Tel: 0208 868 7287